Communicate like LORDS: One small word to give your communication skills a huge boost

Have you ever felt suddenly out of your depth in a conversation as a wave of misunderstanding loomed above your head, or even left you gasping for air?

Chances are that you can bring one of those uncomfortable situations quickly to mind.

I know I can! Here’s a little word that offers a life raft in choppy conversations.

With a little practice, you can be the tug boat that guides great ships safely out to sea.